Potential platform issues - cluster EU1

Incident Report for voucherify

Resolved

This incident has been resolved.

Posted Jan 07, 2021 - 11:25 CET

Update

We are continuing to monitor for any further issues.

Posted Jan 07, 2021 - 10:26 CET

Monitoring

A fix has been applied. The team is monitoring the platform and results of the applied solution.

Posted Jan 07, 2021 - 10:26 CET

Investigating

We are seeing issues with our cache affecting API and Dashboard. The case can cause problems with logging to the Dashboard.

Our Engineering team has started working on mitigation efforts.

Posted Jan 07, 2021 - 10:15 CET

This incident affected: Cluster EU1 (Ireland) (EU1 - API, EU1 - Dashboard).