All Systems Operational

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Cluster EU1 (Ireland) ? Operational
90 days ago
100.0 % uptime
Today
EU1 - API Operational
90 days ago
100.0 % uptime
Today
EU1 - Dashboard ? Operational
AWS ec2-eu-west-1 - application servers Operational
AWS rds-eu-west-1 - databases Operational
AWS ses-eu-west-1 - email distribution Operational
AWS sns-eu-west-1 - SMS distribution Operational
Cluster AS1 (Singapore) ? Operational
90 days ago
100.0 % uptime
Today
AS1 - API Operational
90 days ago
100.0 % uptime
Today
AS1 - Dashboard ? Operational
AWS ec2-ap-southeast-1 - application servers Operational
AWS rds-ap-southeast-1 - databases Operational
AWS sns-ap-southeast-1 - SMS distribution Operational
Cluster US1 (N. Virginia) ? Operational
90 days ago
100.0 % uptime
Today
US1 - API Operational
90 days ago
100.0 % uptime
Today
US1 - Dashboard ? Operational
AWS ec2-us-east-1 - application servers Operational
AWS rds-us-east-1 - databases Operational
AWS ses-us-east-1 - email distribution Operational
AWS sns-us-east-1 - SMS distribution Operational
Third-Party Integrations & Plugins Operational
BigCommerce API & Webhooks Operational
Shopify API & Mobile Operational
Twilio REST API Operational
SendGrid API v3 Operational
Segment Destinations Operational
Intercom Intercom APIs Operational
Intercom Intercom Webhooks Operational
Payment Processing Operational
Braintree API Operational
Braintree European Processing Operational
Support Operational
Help Scout Beacon Operational
Help Scout Docs Sites Operational
Help Scout Email Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Cluster EU1 - API - apdex score
Fetching
Cluster AS1 - API - apdex score
Fetching
Cluster US1 - API - apdex score
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Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - This incident has been resolved and all operations are back to normal.
Sep 23, 01:44 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 01:33 CEST
Investigating - We're experiencing an elevated level of API errors at our eu1 cluster and are currently looking into the issue.
Sep 23, 01:17 CEST
Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022
Resolved - This incident has been resolved.
Sep 20, 12:46 CEST
Monitoring - A fix has been deployed and we are monitoring the results. So far all API operations back to normal.
Sep 20, 08:36 CEST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Sep 20, 07:49 CEST