Delayed processing of customers data (stale data or no new customers visible in Dashboard)

Incident Report for voucherify

Resolved

This incident has been resolved.

Posted Sep 09, 2025 - 21:36 CEST

A fix has been implemented and we are monitoring the results.

Posted Sep 09, 2025 - 19:29 CEST

We are continuing to work on a fix for this issue.

Posted Sep 09, 2025 - 17:04 CEST

The issue has been identified and a fix is being implemented.

Posted Sep 09, 2025 - 17:02 CEST

This incident affected: Cluster EU1 (Ireland) (EU1 - API, EU1 - Dashboard).